Posted by Jawaballs at 8:24 AM
I was away for a while visiting family. But I returned to see a flood of emails and comments about Finecast. Check this:
I have three words for you all. SEND THEM BACK. Last week I posted an article praising GW for getting rid of metal models and the sentiment was very supportive. Just about all who commented agreed that the ease is using Resin vs Metal is worth the price. But definitely not if this is the quality we can expect. Look at the air bubbles on the crux on top of the banner. The guy who shared this pic did not include a pic of the other side of the pack, which he says has a ventilator that is so bad from air bubbles that he has to cover it up.
This is NOT acceptable.
GW must not be allowed to raise prices while at the same time providing inferior models. A certain amount of cleaning and trimming can be accepted, but we should not have to greenstuff air bubbles or cover over mars in the models surface with other bits. I have heard praise and horror stories about these models.
SEND THEM BACK.
If we sit complacently with these models, they will have no motivation to improve what they are doing. We will allow them to lower the bar. We cannot let that happen. Price increases should at the very least coincide with a product that is the same quality as what came before.
I suspect GW is releasing this first wave of Finecast having not fine tuned the process. Who knows. Maybe they are simply using the same molds that they used for pewter, and they don't work for resin. Maybe they need to recast every model. Maybe they ran a huge production run of resin, realized that it is crap, but are selling it any way hoping we won't care.
Car companies do it. (as do many others) They will realize that a product has a problem and should not go into production, but weigh the immediate loss from stopping the production vs the risk of profit loss due to recall. If the percentages work as an acceptable risk, they go with it and hope they don't lose then fix the problem for later runs, or not. I suspect GW pulled one of these.
So don't let them snow you over that air bubbles in your models are now acceptable. Don't let them put out a Catalog article, (white dwarf) demonstrating how to green stuff your models and accept that as the new norm.
I have never encountered a Forgeworld model so marred by bubble imperfections. But if i did, I would return it! They have come flimsy and bent, crooked and unusable, but never bubbly. And they always replaced the parts in question immediately. After all, it is better to do and ask forgiveness than to ask and be told no. The same applies to this business. Forgeworld sometimes knows they ship inferior product. Thats why they replace them so readily. Do you think that they end up replacing every low quality product they ship? No. Most guys probably just greenstuff any bubbles and live with any defects because of the time it takes to get a FW order. I once replaced half a squad of Krieg arms and guns with Cadian because the ones that arrived were unusable, but it took 2 months to get them. I should not have done that. Neither should you.
The cost of replacing models only to those who complain is worth it for the company. You business majors can enlighten us with what this practice is called.
We need to make it not worth it. We need to force action by returning each and every model that arrives like this Crowe.
I love the switch to resin. I love the cancellation of metal. I can deal with the price increase. But I will never be satisfied with air bubbles in my models. GW is banking that enough of you WILL be satisfied to not have to improve their product. Don't let them get away with it.